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Company Complaint Information |
COAST NATIONAL INSURANCE COMPANY
333 S. ANITA DRIVE, SUITE 150
ORANGE, CA 92868
9954931695200
Company Performance
In compliance with California Insurance Code Section 12921.1, the
California Department of Insurance conducted a Consumer Complaint Study of
all admitted insurance carriers. The company performance table provides the
complaints determined by the department to require that corrective action be
taken against the insurer, or leading to insurer compromise, or other remedy
for the complainant, those that are found to be without merit, those with
other outcomes, and justified complaints. Justified complaints often require
additional review, as violations of California insurance laws may exist.
| YearFONT |
Closed Complaints
((TOTAL of Categories 1-3) |
Category 1:
Complaints
found to require corrective action, leading to insurer compromise, or other
remedy for the complainant. |
Category 2:
Complaints
found to be without Merit. |
Category 3:
Complaints
with Other Outcomes |
|
Category 4:
Justified Complaints |
| 2007 |
203 |
45 |
92 |
66 |
|
18 |
| 2006 |
249 |
51 |
121 |
77 |
|
17 |
| 2005 |
436 |
85 |
225 |
126 |
|
31 |
Violation Study
The following table represents number and type of violations found, by
reference to the line of insurance and law allegedly violated.
| Year |
Line of Coverage |
Law |
Section |
Summarized Description of Law |
# of Alleged Violations |
| 2007 |
Automobile |
CCR |
2695.5a |
Must respond to the California Department of
Insurance within 21 calendar days. |
2 |
| 2007 |
Automobile |
CCR |
2695.5e3 |
Must begin investigation within 15 calendar days
of notification of claim. |
1 |
| 2007 |
Automobile |
CCR |
2694a3 |
In contravention of own rules, policies,
procedures, guidelines |
1 |
| 2007 |
Automobile |
CIC |
1861.03c1 |
Auto cancellation and nonrenewal |
1 |
| 2007 |
Automobile |
CCR |
2695.7g |
Cannot attempt settlement with unreasonably low
offers. |
1 |
| 2007 |
Automobile |
CCR |
2695.3a |
File must contain all documents. |
6 |
| 2007 |
Automobile |
CCR |
2695.5e2 |
Must supply forms, instructions & assistance
within 15 calendar days of claim notification. |
1 |
| 2007 |
Automobile |
CCR |
2695.7d |
Insurer shall conduct a thorough, fair and
objective investigation. Cannot seek unnecessary information from claimant. |
2 |
| 2007 |
Automobile |
CCR |
2695.5b |
Must provide complete response to claimant
inquiries within 15 calendar days. |
3 |
| 2007 |
Automobile |
CCR |
2695.7g |
Cannot attempt settlement with unreasonably low
offers. See subsections 1-7. |
1 |
| 2007 |
Automobile |
CCR |
2695.7b |
Must accept/deny or provide written delay notice
within 40 calendar days of proof of claim. |
4 |
| 2007 |
Automobile |
CCR |
2695.14c |
Regulations shall apply to any claims handling
that takes place on or after compliance date in subsection a. |
1 |
| 2007 |
Automobile |
CCR |
2695.7c1 |
Must notify in writing every 30 calendar days if
more time is required to investigate claim. |
17 |
| 2007 |
Automobile |
CIC |
1874.6 |
Insurer's failure to report auto thefts and
total losses to NICB (formerly NATB) |
1 |
| 2007 |
Automobile |
CVC |
11515 |
Vehicle Code requires notice of salvaged vehicle
to DMV within 10 days of settlement |
1 |
| 2007 |
Automobile |
CIC |
481.5 |
Failure to return premium in a timely manner |
1 |
| 2007 |
Automobile |
CIC |
790.03h3 |
Failing to adopt & implement standards for the
prompt investigation & processing of claims |
11 |
Comparison Data
The information below is for complaints closed during the study period for
this insurance company. The table provides the Justified Complaint Ratio,
Market Share, Complaint Share, and Index for this company, grouped by the
line of coverage the company was authorized to sell in this study period.
| Year |
Line of Coverage |
JustifiedComplaint Ratio |
Market Share |
Complaint Share |
Index |
| 2007 |
Personal Auto |
7.37 |
1.032 |
2.68 |
22.60 |
For calendar year 2006, the Department's Consumer Services
Division had received 276,419 consumer telephone calls, handled 33,054
written cases, and recovered $31,526,079 for consumers and policyholders.
Last Revised - April 24, 2008 01:18 PM
Copyright © California Department of Insurance |
